Questions & Answers

Frequently Asked Questions

Here are some of our frequently asked questions. If you don’t see your question, contact us below.

It’s a good idea to bring your current insurance card, as well as your copay, deductible, or coinsurance, depending on your insurance coverage. Please provide a copy of your records if you’re a transferring patient. 

Yes, there is a $2 fee per page to copy a patient chart and forward the records to the patient. We will forward your records directly to another practitioner as a courtesy at no charge.

We obtain your insurance information at the time the appointment is scheduled. If we have any issues contacting your insurance company we will make every effort to contact you.

There is a $25 no-show fee for doctor appointments; if you are scheduled for a procedure or ultrasound, there is a $50 no-show fee. If you have a doctor’s appointment for a procedure or ultrasound, there is a $75 no-show fee. All of these appointments require a 24-hour notice to avoid these fees being applied to your account. The credit card that is on file with our office will automatically be charged. If you do not have a credit card on file with the office, you will receive a statement of the charges. The office will not reschedule any appointments if there is an outstanding no-show fee.

If you are scheduled for surgery in office or at the hospital or surgery center and do not give 48 hours’ notice of cancellation or do not show up for the surgery appointment, there is a $100 no-show fee. If you have already paid for your surgery, the 100.00 fee will be deducted from those payments. 

Our policy allows for two no-show appointments for new patients and two no-show appointments per calendar year for established patients. Our policy for no-show surgeries allows one no-show per calendar year. Unfortunately, our practice will not be able to schedule any other appointments if you exceed the “no show” or “missed appointment” policy.

No. We do not require any additional fluid intake for an ultrasound.

If you are not bleeding heavily then you will be able to keep your appointment. The pap smear technology that our reference labs use “washes” debris from the specimen allowing a pathologist to process the specimen even if you are bleeding. If you are unsure, feel free to keep your appointment and your physician will determine if it will be an issue. The recommendations for your pap smear are now every third year (if your last pap is normal and negative for the HPV virus). We do, however, want to examine you yearly in the office.

If you are susceptible to yeast and other vaginal infections you may find that over-the-counter creams will treat the symptoms that you are having. If you find that you are still experiencing discharge or are still concerned, please keep in mind that we will not be able to accurately view the vagina until the creams are no longer present in the vagina. Call our office and speak with a nurse if you are unsure or have any further questions.

We do not accept cash or checks; however, we offer two primary payment options for our patients’ convenience:

Card on File System:

      • What is it? A convenient system where we store a payment method (credit, debit, HSA/FSA card) in your patient chart.
      • How long is the agreement? The agreement lasts for one year, with a maximum charge limit of $1,500.00.
      • When will my card be charged? You will receive an email notification about any balance due 5 days before the scheduled charge date. Your card will be automatically charged the full balance on the date mentioned in the email unless you contact our office to pay or arrange payment beforehand.

Deposit Option:

    • What if I don’t choose the card on file? You can opt to pay a $150.00 deposit for each appointment, in addition to any copays, deductibles, or coinsurance.
    • When will I get my deposit back? The deposit is refunded after your insurance claim is processed and payment is received by our office. If there’s any remaining balance, it will be deducted from the deposit, and you’ll receive a statement for any balance. If a refund is due, it will be processed at this time.

Please Note: If you opt for the deposit method, this deposit will be collected for every appointment.

We strive to make our billing process as transparent and convenient as possible. If you have any questions or need assistance with these payment options, please feel free to contact our office.